AdobeStock_114663755

Enhanced Managed Support

OpenText Content Suite support and operations services delivered within a well-defined service management model.

 

For over 15 years we have been providing robust solutions and trustworthy managed support services.

We are well aware of the challenges and common pitfalls of operating a Content Suite platform.

Maintaining full-time internal support teams for often complex, dynamic systems are challenging and expensive at the best of times. The systems themselves constantly change and evolve, while the skills and knowledge needed are highly sought after and must be maintained.

ensure-performance-1

Ensure your ECM platform operates at peak performance

future-proof-customisations-1

Deliver robust solutions in a faster timescale

 

reduced-it-budget-1

Reduce operating costs with a mature set of support offerings

On-site or remote Content Suite support

 

Support is provided either reactively, or proactively, can be delivered either on-site or remotely. Services available for both off-the-shelf products supplied by Fastman and our partners.

Proactive Support

This may be a tactical change such as installing the latest patches to resolve an outstanding issue or a strategic recommendation such as future storage or licensing requirements.

On-site or remote support

Includes technical application or interface issues, coordinating and escalating application support issues with third-party suppliers, or simply day-to-day system administration.

Need someone to operate or support your Content Suite or Extended ECM environment? Contact us now!