Supporting Your OpenText Content Suite Environment
An amazing experience goes deeper than just the user interface. Our OpenText Content Suite support team will ensure that your ECM platform is designed, configured, operated and maintained to ensure peak performance throughout its years of service.
Implementing and operating an ECM platform is not just about technical skills, it’s also about the processes that it enables and the people that use it. It is this understanding of the wider picture that makes Fastman your ideal ECM implementation partner.
Planning and configuration
A great initial experience goes beyond a great sales person and we’re here to support you if your vendors leaves you out in the cold. The first steps on your information management journey are some of the most important you will take. Ensuring that your software is correctly installed, the environment is configured with appropriate structures and metadata, and any initial data you need is cleaned and imported is essential.
As you learn about your new OpenText Content Suite solution our consultants will guide you along the best route, ensuring that you don’t miss any key deployment stages that you may regret later down the road.
Managing daily operations
Once in production, your ECM system needs love and care to ensure that continues to operate at peak performance. The team here at Fastman support many clients with the daily operation of their ECM platform. We provide direct systems support to your IT staff and end-users and, operating behind the scenes, our regular system health checks aim to identify any anomalies within your environment before they become problems.
When it comes time to add new functionality or upgrade your platform, you’re in safe hands. Our structured upgrade methodology will ensure that we identify and address any issues before the upgrade process commences, making the whole process as painless for your team as possible.
Your local Australian experts
If you’re in Australia, then here’s the best part. As an OpenText Global Partner with over 80 years of combined experience in designing, building, implementing and supporting solutions Fastman is recognized as one of the leading independent ECM consultancies in our region. Through our offices in Melbourne and Brisbane we provide local support and are committed to ensuring your ECM implementations are successful and deliver the benefits you were promised.
With Fastman you can be safe in the knowledge that you are working with the best knowledge and experience, supported by an organization that has been there and done that before.
Further information about Fastman’s Content Suite support solutions is available here:
By tuning the core platform and aligning it with individual business needs, Fastman improves user adoption and radically changes the way organizations use OpenText Content Suite.